Customer Service Representative

Location : 110 Continental Drive, Richmond, KY 40475


Who We Are:

Challenge Manufacturing is a leading Tier 1 automotive supplier to a growing portfolio of Original Equipment Manufacturer (OEM) customers. Since 1981, Challenge Manufacturing has grown from a very small shop in Walker, Michigan to 12 locations across North America with 4,000 team members supported by 1,500 industrial robots.   


What Makes Us Different?

Challenge Manufacturing is an employee-owned company and is currently ranked in the top 50 largest employee-owned companies in North America. Being an employee-owned company enables the Company to maintain a collaborative and teamwork-oriented work culture. Additionally, over time as the company grows, employees will share in that upside financially through ESOP retirement benefits.


Challenge is #PeoplePowered!



The primary responsibility of the Customer Service Representative is to support oversight of Plant Materials staff members to ensure they are properly trained and following procedures set forth by the Materials Manager and Customer Service Supervisor. They have responsibility to assist in supporting the Customer Service Supervisor to achieve departmental objectives and customer satisfaction. This includes supporting the management of inventory levels, on-time shipment of finished goods, warehousing/shipping of goods, and customer service. Additionally, this position will also be working as a Shipping Clerk as needed. 


  • High School Diploma required.
  • Minimum of 1-2 years’ experience in a Materials Planner, Materials Scheduler or closely related role preferred.
  • Experience with Plex Systems ERP strongly preferred.
  • Previous experience in automotive industry preferred.
  • Computer experience required. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 


Benefits We Offer:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, Health Savings Account with annual employer contributions, Flexible Spending Accounts, Company-Paid Short-Term Disability and Basic Life, Voluntary Life and LTD, Employer 401k Match, ESOP shares, tuition reimbursement, and paid time off.