Position Summary:

We have an immediate opening for IT Help Desk Technician at our Walker, MI facility The IT Help Desk Technician will provide technical assistance to end user community. Answer questions or resolve computer problems in person, via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, email, and operating systems. Additional duties include imaging desktops and laptops and assigned project work.

Requirements:

• Associates degree in computer science, computer systems and networks, network security
  or equivalent work experience.
• Demonstrate strong organization skills, excellent communication skills (both oral and
  written), detail oriented, and ability to multi-task in a results driven environment.
•  Clear and effective verbal and written communication skills
•  A working knowledge of the Windows Operating System
•  Demonstrated Fast learner – we provide knowledge base articles and training to help you
  help our end users, you will need the ability to find and understand instructions on the fly
  and turn them into successful resolutions for our user community.
•  Outstanding customer service – a real desire to make every caller happy with the service
  you are providing.
•  An understanding of Active Directory account creation, PW resets, and other basic AD
  administration tasks preferred.
• Basic network knowledge and troubleshooting skills
• Must be physically capable of performing the essential functions of the position, with or without reasonable accommodation. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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