IT Support Specialist I

Location : 3200 Fruit Ridge Ave, Walker, MI 49544


Who We Are:

Challenge Manufacturing is a leading Tier 1 automotive supplier to a growing portfolio of Original Equipment Manufacturer (OEM) customers. Since 1981, Challenge Manufacturing has grown from a very small shop in Walker, Michigan to 12 locations across North America with 4,000 team members supported by 1,500 industrial robots.   


What Makes Us Different?

Challenge Manufacturing is an employee-owned company and is currently ranked in the top 50 largest employee-owned companies in North America. Being an employee-owned company enables the Company to maintain a collaborative and teamwork-oriented work culture. Additionally, over time as the company grows, employees will share in that upside financially through ESOP retirement benefits.


Challenge is #PeoplePowered!


Position Summary:

We have an immediate opening for IT Help Desk Technician at our Walker, MI facility The IT Help Desk Technician will provide technical assistance to end user community. Answer questions or resolve computer problems in person, via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, email, and operating systems. Additional duties include imaging desktops and laptops and assigned project work.


  • Associates degree in computer science, computer systems and networks, network security
    or equivalent work experience.
  • Demonstrate strong organization skills, excellent communication skills (both oral and
    written), detail oriented, and ability to multi-task in a results driven environment.
  •  Clear and effective verbal and written communication skills
  •  A working knowledge of the Windows Operating System
  •  Demonstrated Fast learner – we provide knowledge base articles and training to help you
    help our end users, you will need the ability to find and understand instructions on the fly
    and turn them into successful resolutions for our user community.
  •  Outstanding customer service – a real desire to make every caller happy with the service
    you are providing.
  •  An understanding of Active Directory account creation, PW resets, and other basic AD
    administration tasks preferred.
  • Basic network knowledge and troubleshooting skills
  • Must be physically capable of performing the essential functions of the position, with or without reasonable accommodation. 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 



Benefits We Offer:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, Health Savings Account with annual employer contributions, Flexible Spending Accounts, Company-Paid Short-Term Disability and Basic Life, Voluntary Life and LTD, Employer 401k Match, ESOP shares, tuition reimbursement, and paid time off.