What You'll Do:

• Responsible for all plant level quality concerns for assigned product. 
  • Serve as direct point of contact for customer complaints.  
  • Manage Quality System for all changes after launch. 
  • Obtain “Master Samples” from 300 piece initial production run for Program archiving of Part Quality at start of production. 
  • Update Control Plans & FMEA as Issues Arise from the Floor or Customer. 
  • Issue Product Quality Check Deviations following direction from management. 
  • Provide timely acknowledgement responses to customer complaints. 
  • Provide formal documentation PRR/HTR, responses to the customer. 
  • Be a presence at the assembly plants to provide face-to-face interaction and ensure customer satisfaction while developing relationships.  
  • Understand how each part is utilized in the vehicle build and become the “expert” about what the customer expects from us as the supplier of this part. 
  • Provide the plant management with the “voice of the customer” and explain what key part attributes are important to manage on each part and why. 
  • Train plant level quality auditors and production team leaders on part to part concerns regarding acceptability, inspection methodology, and customer expectations. 
  • Direct Quality Technicians to provide supporting product quality documentation (Part Picture Visuals, Packaging Instructions, Gage Instructions, Quality Alerts, etc.), and floor support as necessary.
  • Provide plant with priorities for part improvement to ensure the most important attributes are addressed first, and stress continuous improvement.
  • Address plant floor quality concerns as they arise, provide timely opinions for acceptability, and be able to provide the proper decision criteria for management to direct the part disposition.
  • Champion problem control meetings for customer complaints, and attendees need to be accountable for their problem control responsibilities by area managers. 
  • The QE should be involved in monitoring daily part quality and spend time on the floor checking parts and auditing product and process to verify that customer requirements are met.
  • Participate in the layered process audits. 
  • Implement new methods of inspection and control when required. (i.e.: enhanced containment techniques and documentation, SPC data, scheduled CMM runs or Roamer scans, etc.).
  • The QE is responsible for supporting all QSB+ and TS requirements associated with his/her assigned part responsibilities.
• Safe Launch” participant to constructively accept a detailed hand-off of product requirements from APQP QE. 
• The “Safe Launch” hand-off process links the APQP QE and Current Production QE when the first MRD parts are being run. These QEs work together to obtain
  and complete the necessary quality system documentation, dimensional data, GP-12 support, and PTR/MRD packaging and labeling for shipment. 
• Supporting the “Safe Launch” process also includes providing the plant communication linkage for a formal tooling buy-off process, including Run at Rate support and associated documentation to declare die/welder readiness for production. This is then followed by the preparation of all PPAP documentation for submission.  

What You Need to Have:

• Associate degree (required).
• 5 Years of related experience and/or training (required). 
• Bachelor’s degree (preferred).
• 10 to 15 years related experience and/or training (preferred).
• Must be physically capable of performing the essential functions of the position, with or without reasonable accommodation.